Shipping policy

SHIPPING POLICY

 

 

1. ORDER PROCESSING

  • Orders are processed within 1–3 business days (excluding weekends and UAE public holidays).

  • During sales, drops, or high-volume periods, processing may take longer.

  • Once your order is processed, you’ll receive a shipping confirmation email with tracking details.

2. SHIPPING LOCATIONS

🇦🇪 United Arab Emirates

We currently ship across all major cities and regions within the UAE.

🌍 International Shipping

  • International shipping is available to select countries.

  • Delivery timelines and shipping charges vary by destination.

  • Any customs duties, import taxes, or clearance charges are the responsibility of the customer.

3. DELIVERY TIMELINES (ESTIMATED)

Location Estimated Delivery
UAE (Standard) 2–5 business days
GCC Countries 5–10 business days
International 7–14 business days

Note: Delivery timelines are estimates and may vary due to customs, weather, courier delays, or force majeure events.

4. SHIPPING CHARGES

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • MIXD may offer free shipping promotions from time to time.

  • Any promotional shipping offers are subject to change without notice.

5. ORDER TRACKING

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

6. SPLIT SHIPMENTS

  • We may ship items from different locations.

  • If your order contains multiple items, you may receive them in separate packages at no extra cost.

  • You will be notified each time a package is dispatched.

7. DELAYS & DELIVERY ISSUES

MIXD is not responsible for delays caused by:

  • Courier partners

  • Customs clearance

  • Incorrect or incomplete shipping details provided by the customer

  • Unforeseen events beyond our control (force majeure)

If delivery fails due to incorrect address or unavailability of the recipient, additional shipping charges may apply.

8. DAMAGED, LOST, OR MISSING PACKAGES

  • If your order arrives damaged or incomplete, contact us within 48 hours of delivery.

  • Please share clear images/videos of the package and product.

  • MIXD will investigate and offer a resolution at its discretion.

Once an order is marked as delivered by the courier, responsibility transfers to the customer.

9. REFUSED OR UNDELIVERABLE ORDERS

  • If an order is refused or returned due to customer unavailability or incorrect address, the customer will bear reshipping costs.

  • Shipping fees are non-refundable.

10. CHANGE OF SHIPPING DETAILS

  • Shipping details cannot be modified once the order has been shipped.

  • Any changes must be requested immediately after placing the order.