Privacy policy
1. INTRODUCTION
MIXD (hereafter referred to as “MIXD”, “we”, “us”, or “the Company”) and/or its affiliates are committed to protecting your and your family’s personal information when you use www.mixd.ae (or your official domain). We want our services to be safe and secure for all users.
This Privacy Policy explains how MIXD collects, uses, stores, discloses, and protects your Personal Information when you visit or make a purchase through our website.
By using our website, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and you are encouraged to review it whenever you visit our site.
2. COLLECTION AND USE OF INFORMATION
2.1 Collection of Your Information
MIXD collects, processes, and retains information when you visit our website or place an order. You may provide information such as:
i. Full Name
ii. Email Address
iii. Phone Number
iv. Country, City & Address
v. Tax / VAT / GST Number (if applicable)
2.1.1 Registration
To create an account, you must provide your email address. Additional details such as phone number, billing address, and shipping address are required before completing your first purchase.
When you register and log in, MIXD may collect technical data such as IP address, browser type, cookies, and pages visited to improve your experience.
MIXD may use trusted third-party service providers to process your data. These providers are contractually obligated to keep your data secure and confidential.
2.2 How We Use Your Information
We may use your information to:
i. Improve your shopping experience
ii. Respond to your queries and customer service requests
iii. Send order updates, promotional emails, SMS, or WhatsApp messages (with your consent)
iv. Personalize content and improve website performance
v. Process payments and fulfill orders
vi. Prevent fraud and ensure security
3. FAIRNESS AND PURPOSE
MIXD collects only the information necessary to provide our services and processes it lawfully, fairly, and transparently.
4. DISTRIBUTION OF INFORMATION
4.1 Information Disclosure
MIXD does not sell or rent your Personal Information to third parties for marketing purposes.
We may share your information with:
• Payment gateways
• Shipping partners
• IT & hosting providers
• Customer support platforms
Only for business operations and service delivery.
We may also disclose information when required by law, legal process, or to protect MIXD’s legal rights.
If MIXD undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business.
4.2 Cross-Border Data Transfers
Your information may be stored or processed outside your country of residence. MIXD ensures that appropriate safeguards are in place for international data transfers.
5. CONSENT AND CONTROL
You may:
✔ Review your personal information
✔ Request updates or corrections
✔ Withdraw consent for marketing communications
To do so, contact us using the details in Section 10.
6. DATA STORAGE
Your data may be stored securely on MIXD servers or trusted third-party systems with strict security controls in place.
7. COMMITMENT TO DATA SECURITY
We use industry-standard security measures to protect your information. Access is limited to authorized staff and partners only.
However, you are responsible for maintaining the confidentiality of your login credentials.
8. USE OF COOKIES
MIXD uses cookies to improve website performance and user experience. You may disable cookies in your browser settings, though some features may not function properly.
9. RETENTION AND DISPOSAL
We retain your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data by contacting us.
10. PRIVACY CONTACT INFORMATION
If you have questions or requests regarding your data, contact us at:
📧 Email: care@mixd.ae (replace with your official email)
📞 Phone/WhatsApp: +971 XXXXXXXXX
11. CHANGES TO THIS POLICY
MIXD may update this Privacy Policy at any time. Continued use of our website means you accept the updated terms.